FAQs about Renting an Apartment for Vacation at Landhaus Bernkogel
Find answers to the most frequently asked questions related to renting an apartment for vacation in Saalbach.
Everything about booking a vacation apartment for rent at Landhaus Bernkogel
When can I check into my apartment for vacation?
Your vacation apartment will be ready by 16:00 pm at the latest on the day of arrival. On the day of departure, check-out should be done before 10:00 am at the latest.
Our apartment house is self-check-in, so you are allowed to arrive at any time that suits you best. We have an automated key safe where you can pick up the key. You will receive an email from us a few days before your arrival.
How long can I stay in my vacation apartment on the day of my departure?
We kindly ask guests to check out of their apartment by 10:00 am on the day of departure.
Which terms and conditions apply to my booking?
We offer guests the following conditions:
free cancellation up to two weeks before arrival
we will charge 50% of the full amount for cancellations made within two week before arrival
we will charge 100% of the full amount for early departures or no-shows
The full amount will be charged automatically within two weeks before arrival if the above conditions do not apply
Can I bring my dog to your apartment for vacation?
Dogs are warmly welcome at Landhaus Bernkogel at no additional costs. We kindly ask you to attach a leash to your dog at all times when you are inside or outside of our property.
How can I pay for the vacation apartment?
For security reasons we can only accept digital payments in advance. We do not offer physical payment at Landhaus Bernkogel.
Must I use a valid credit card to book a vacation apartment for rent?
Yes. We will check the card's validity two weeks prior to your date of arrival by requesting an approval for the booking amount (vacation apartment charge + taxes). If your card cannot be validated, we will contact you to find a solution.
As an alternative you also have the possibilty to make a SEPA bank transfer to our bank account. Please contact us for further details.
What is your cancellation policy?
You may cancel your reservation of a vaction apartment at any time. Please read the info above under "Which terms and conditions apply to my booking?" Or contact us directly if you have any further questions.